At StyleSurge.com, we strive for your complete satisfaction. If you’re not happy with your purchase, we’re here to help. Please review our policy below for returns, exchanges, and refunds.

1. Eligibility for Returns & Refunds

  • Items must be unused, unworn, and in original condition (with tags and packaging intact).
  • Returns must be requested within [14] days of delivery.
  • Proof of purchase (order number/receipt) is required.

Non-Returnable Items:

  • Final sale items (marked “non-refundable”).
  • Personalized/custom-made products.
  • Items damaged due to misuse.

2. How to Initiate a Return

  1. Contact Us: Email support@stylesurgex.com or call +1 (215) 346-4266 within the return window. Include:
    • Order number
    • Product details
    • Reason for return
  2. Return Authorization: We’ll provide a return address and instructions.
  3. Ship the Item: Send the product via a tracked shipping method. Customers are responsible for return shipping costs, unless the return is due to our error (e.g., wrong item shipped).

3. Refund Process

  • Once we receive and inspect the item, we’ll notify you of approval/rejection.
  • Approved refunds will be issued to the original payment method within 10 business days.
  • Shipping fees are non-refundable.

Exceptions:

  • Refunds may take longer during peak seasons or bank processing delays.
  • Sale/discounted items may only qualify for store credit.

4. Exchanges

  • Exchanges are subject to product availability. Contact us first to confirm stock.
  • Customers cover shipping costs for exchanges unless the error was ours.

5. Damaged or Defective Items

If your item arrives damaged or defective:

  1. Notify us within 48 hours of delivery with photos/video proof.
  2. We’ll arrange a free replacement or refund (including return shipping).

6. Store Credit

If preferred, we may offer store credit instead of a refund (e.g., for international returns to avoid high shipping fees).

7. Late/Missing Refunds

If you haven’t received your refund after 10 days:

  1. Check your bank account again.
  2. Contact your payment provider (processing times vary).
  3. If unresolved, email us at support@stylesurgex.com.

8. Contact Us

For return-related questions, reach out to:

StyleSurge.com
Phone: +1 (215) 346-4266
Email: support@stylesurgex.com

Adderess:2620 Moreland Rd, Willow Grove,
Pennsylvania 19090, United States